Refund policy
At SOGAMA, we take pride in offering premium handcrafted Panama hats made by skilled artisans in Ecuador. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be in new, unworn condition.
- Include all original tags.
- Be returned in its original packaging.
- Include proof of purchase.
Hats may be tried on indoors for sizing purposes but must show no signs of wear, stains, odors, damage, or alteration to qualify for a return or exchange.
How to Start a Return
To request a return, please contact us at:
Please do not send your item back without contacting us first. Once your request has been approved, we'll provide instructions for returning your order.
Exchanges
If you need a different size or color, we're happy to help.
Eligible exchange requests follow the same conditions as our return policy.
Customers are responsible for the cost of shipping the original item back to SOGAMA. Once the returned hat has been received and inspected, SOGAMA will ship the replacement item at no additional shipping cost.
Return Shipping Costs
Customers are responsible for return shipping costs for returns or exchanges due to:
- Incorrect size selection
- Color preference
- Change of mind
If the return is the result of our mistake, or if the item arrives damaged or defective, SOGAMA will cover all shipping costs associated with the replacement.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery and include photographs of:
- The shipping box
- The packaging
- The product
We'll evaluate the issue and work quickly to make it right.
Non-Returnable Items
The following items cannot be returned:
- Hats showing signs of wear or use.
- Hats without original tags.
- Hats not returned in their original packaging.
- Clearance or final sale items.
- Gift cards (if offered).
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
Questions?
If you have any questions regarding returns or refunds, we're happy to help.
Email: info@sogamaimports.com