Shipping policy
Thank you for shopping with SOGAMA.
Every Panama hat is carefully inspected and packaged to ensure it arrives in excellent condition.
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping Methods
We currently ship throughout the United States, including Alaska and Hawaii.
Orders are shipped using trusted carriers such as UPS to provide reliable delivery and tracking.
Delivery Times
Estimated delivery times vary depending on your location.
Most orders arrive within 2–5 business days after shipment.
Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size.
We currently offer free standard shipping on orders of $350 or more within the United States.
Order Tracking
Once your order has shipped, you'll receive an email containing your tracking number so you can monitor your shipment.
Shipping Address
Please ensure your shipping address is correct before completing your purchase.
SOGAMA is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package before opening it whenever possible.
If the product inside is damaged, contact us within 48 hours of delivery at:
Include photographs of:
- The shipping box
- The packaging
- The damaged product
We'll review the claim and work quickly to resolve the issue.
Questions?
If you have any shipping questions, we're happy to help.
Email: info@sogamaimports.com